Frequently asked questions

  • Many people put off reaching out for support because they want to fix things on their own, and don’t like the idea of giving up personal control. But counselling isn’t about admitting defeat and handing over the reins. In fact, making the time to engage with your problem directly in therapy is a decision to maintain your autonomy, not relinquish it.

    Perhaps you have a problem, but right now it seems easier to ignore it or tell yourself that it doesn’t exist. Maybe, deep down, you’re actually worried the problem is too big. Have faith in yourself! The best time to address any issue is right now. Don’t make the mistake of thinking that there’s no such thing as a dragon…

    There’s No Such Thing As A Dragon (3:43 video)

  • The cost of a standard 50-minute consultation is $170, payable in full at the end of each session. 

    For those with a referral from a GP or psychiatrist and a Mental Health Care Plan, Medicare provides rebates for up to 10 sessions per calendar year. The rebate for psychological services at Mosaic Psychology is $84.80, bringing the out-of-pocket expense to $85.20 per session. 

    There are limited bulk-billing spaces for clients who receive a disability or Centrelink benefit, or whose circumstances are such that they cannot afford the full rate. There is no out-of-pocket expense for bulk-billed appointments. 

    Some private health insurance policies include psychological services. The rebate amount varies depending on your insurer and specific policy. You should check your policy inclusions with your health insurance provider to determine whether they will provide rebates for the services offered. 

    If you have an accepted claim with TAC, WorkCover, or Victims of Crime, there is no out-of-pocket expense for appointments. 

    Please provide 48 hours notice if you need to cancel or reschedule an appointment. A late cancellation fee applies for cancellations made within the 48 hours prior to a scheduled session.

  • For therapy to work, there needs to be trust. If you’re going to open up and talk about personal subjects, it’s important that you feel comfortable knowing that your privacy is protected. I take this very seriously, as does the regulating body for psychologists in Australia. There are protections in place to safeguard client confidentiality.  

    There are some limits to confidentiality that are important to be aware of, however. You can read about these here. 

  • You don’t need a referral to make an appointment, but if you wish to claim a Medicare rebate, you’ll need to obtain a Mental Health Care Plan and referral letter from a GP or psychiatrist.

    When you make your appointment with the GP, be sure to indicate that you are requesting a referral to a psychologist so they can set aside enough time to discuss your needs and complete the required paperwork. 

  • Sometimes there are barriers to face-to-face counselling. You may live in a remote location or be unable to attend in person due to physical disability. Perhaps you feel uneasy leaving the house or don’t like the idea of seeing a psychologist in person just yet. 

    Although I believe there is no substitute for face-to-face therapy, I do offer sessions via phone. I have extensive experience as a helpline counsellor and am convinced of the potential for positive change via phone counselling.

    The fee for a 50-minute session via phone is $145.

    I don’t offer sessions via chat or videoconference.